Shipping policy

Shipping Policy

Thank you for shopping with LaserJim & CricutKim. Our products are handmade with care, and many are personalised or made especially for each customer.

Order processing times

Most orders are handmade and prepared for dispatch within 3–7 working days.

Larger, detailed or customised products, including business display stands and bespoke designs, may take up to 7–14 working days before dispatch.

Working days are Monday to Friday and exclude UK bank holidays.

Processing times may be longer during busy periods such as Christmas, Mother’s Day, Father’s Day and other seasonal occasions. If we expect a significant delay, we will contact you.

Processing time is the time needed to make and prepare your order. It does not include the delivery time after dispatch.

Personalised orders

Production begins once we have received all the information needed to complete your order.

Please provide names, ages, dates, colours, photographs, logos and wording when requested. Missing or unclear information may delay production.

Customers are responsible for checking that all personalisation details and delivery information are correct before placing an order.

Shipping destinations

We currently deliver to the destinations offered during checkout. If your location is not available, please contact us at laserjim29@gmail.com before ordering.

Delivery charges

Shipping charges are calculated and displayed during checkout before payment is completed. The cost may depend on the size, weight, value and destination of the order.

Where free delivery is offered, this will be clearly displayed on the product page or during checkout.

Delivery methods

Orders are sent using Royal Mail or another suitable delivery provider. The service used will depend on the size, weight and value of the parcel.

Tracking information will be provided by email when a tracked service is used. Some smaller or lower-value orders may be sent using a service that does not include full tracking.

Estimated delivery times

After dispatch, UK orders will normally arrive within 2–5 working days.

These are estimates and not guaranteed delivery dates. Delays can occasionally occur because of severe weather, postal disruption, seasonal demand or other circumstances outside our direct control.

Unless a different timescale has been agreed with you, your order will be delivered within 30 days as required by UK consumer law.

Urgent orders

If you need an item by a particular date, please contact us before ordering. We will tell you whether we can reasonably meet the requested date.

Placing an order without contacting us first does not guarantee delivery for a specific birthday, event or occasion.

Incorrect delivery addresses

Please check your delivery address carefully before completing checkout.

If you notice an error, contact us immediately at laserjim29@gmail.com. We will try to update the address if the order has not been dispatched, but we cannot guarantee that changes will be possible.

Additional postage may be charged if an order is returned because the customer supplied an incomplete or incorrect address. This does not apply where the address error was made by us.

Delayed or missing orders

If your order has not arrived within the expected delivery period, please check:

The delivery address on your order confirmation
Any tracking information supplied
Whether the courier left a delivery card
Safe places around your property
Whether a neighbour accepted the parcel

If the order still cannot be located, contact us at laserjim29@gmail.com with your name and order number. We will investigate the delivery with the postal or courier service.

We remain responsible for the goods until they are delivered to you or to a person you nominated to receive them.

Damaged parcels

If your order arrives damaged, please contact us as soon as possible.

Include:

Your name and order number
Photographs of the damaged item
Photographs of the outer packaging and delivery label
A short description of the damage

Please keep the product and all packaging while we investigate. Where appropriate, we will arrange a replacement, repair or refund in accordance with our Refund and Returns Policy and your legal rights.

Orders containing several items

Orders containing multiple products may occasionally be sent in separate parcels. If this happens, you may receive more than one delivery or tracking notification.

International orders

Where international delivery is available at checkout, delivery times will vary by destination.

Customers may be responsible for local customs charges, import duties or taxes imposed by the destination country. These charges are not included in our product or shipping prices unless checkout states otherwise.

International orders may experience customs delays that are outside our control.